JM Moving Privacy Policy

A Plain-Language Guide to the Tools on This Website

This section explains, in everyday terms, the main tools that run on jmmoving.store and what kind of information each one handles. It is meant to help you understand the policy above; it does not replace it.

Website analytics

We use Google Analytics, connected through the MonsterInsights plugin, to understand how visitors use the site: which pages are viewed, how people arrive (for example from a search engine or a link), what kind of device and browser they use, and roughly where they are located. This helps us see which moving guides are useful and which pages need work. Analytics reports show patterns across many visitors. You can limit analytics tracking with your browser’s privacy settings, by blocking third-party cookies or by using a browser extension that blocks analytics scripts.

On-site feedback surveys

Some pages show a short feedback survey powered by the UserFeedback plugin, asking questions about the site or your move. Answering is optional. If you answer, your responses are stored so we can read them and improve the site. Do not include sensitive personal information in a survey answer.

Accessibility toolbar

The accessibility toolbar lets you change text size, contrast and other display settings. To remember your choice while you browse, it may store a small preference in your browser. This preference is about display settings, not about who you are.

Page caching

To make pages load faster, the site uses page caching. Cached pages are the same for every visitor and do not contain your personal information.

Quote and booking forms

Some pages include quote or booking forms operated through our moving-management booking system. When you submit a form, the details you enter, such as your name, phone number, email address, addresses and move date, are sent to that system so we can contact you and prepare an estimate. Enter only the information the form asks for.

Online payments

Where the site offers online booking with card payment, card details are entered into a payment form provided by Stripe, a payment processor. The card number is handled by the processor rather than typed into our own website. If you pay us by Zelle, Venmo or another method, that payment is handled by the provider you choose.

Information You Share by Phone, Text or Video

Many customers contact JM Moving by calling or texting (615) 710-9990, or by showing us their home on a video call for a walkthrough. The information you share this way, such as your addresses, inventory, dates, building rules and access details, is used to plan and price your move, schedule the crew and keep a record of the job. During a video walkthrough, you control what the camera shows. Feel free to skip rooms or items that are not part of the move, and put away documents, mail or anything private before the call.

Information Our Crew Sees in Your Home

Movers see the inside of your home and handle your belongings. Our crews are there to move what you ask them to move. To protect your privacy, we suggest that you pack or remove personal documents, financial papers, prescription medications, jewelry and small valuables before the crew arrives and carry them yourself. If anything is private and should not be handled, tell the crew leader during the walkthrough on move day.

Third-Party Services Connected to a Move

A move sometimes involves other parties, such as a building manager who needs a certificate of insurance, a storage facility or an employer’s relocation coordinator. When you ask us to work with them, we share the details needed for that purpose, such as the move date, address and the name on the reservation.

Practical Privacy Tips for Your Move

• Shred old documents before you pack instead of moving them.
• Wipe or factory-reset computers, phones and tablets you are giving away or recycling.
• Forward your mail through USPS so bills and statements do not go to your old address.
• Update your address with banks, insurers and your employer soon after the move.
• Be careful with any message that asks for payment to a mover you did not book; call the mover directly at the number you know.

Questions About This Policy

If you have a question about your information or this policy, contact JM Moving at (615) 710-9990, or write to 6430 Charlotte Pike, Suite 107, Nashville, TN 37209.

What Information a Moving Company Typically Needs, and Why

To plan and price a move, a moving company needs some personal details. Knowing why each one is needed can help you decide what to share.

• Name and phone number: so the office and the crew leader can reach you before and on move day.
• Email address: so you can receive written estimates, confirmations and invoices.
• Pickup and delivery addresses: to plan the route, the truck position and the drive time.
• Move date and time window: to schedule the crew and truck.
• Inventory and access details: rooms, large furniture, stairs, elevators and parking, so the crew size and price are accurate.
• Building contacts and rules: when a building requires elevator reservations or a certificate of insurance.
• Payment information: handled through the payment method you choose.

We do not need your Social Security number, bank account login details or passwords to move your home. If anyone claiming to be JM Moving asks for them, do not provide them, and call us at the number listed on this website.

Children’s Information

This website is intended for adults planning a move. It is not directed to children, and we do not knowingly ask children to submit personal information through the site.

Links to Other Websites

Our moving guides sometimes link to outside websites, such as government resources for interstate moving rights, mail forwarding or driver’s license changes. Those websites have their own privacy practices, which we do not control. Review their policies when you visit them.

Email and Text Messages

When you contact us by email or text, we use your messages to answer your questions and manage your move. If you prefer a particular way of being contacted, such as phone calls only or texts only, tell us and we will note it.

Keeping Your Information Accurate

If your phone number, email or move details change, let us know so we can update our records and keep your move on schedule. You can reach us 24 hours a day, 7 days a week.

Managing Cookies in Your Browser

You can view, block or delete cookies in any modern browser. The steps change from time to time, but the settings are usually in these places:

• Google Chrome: Settings, then Privacy and security, then Third-party cookies or Cookies and other site data.
• Safari on Mac and iPhone: Settings or Preferences, then Privacy, where you can block cookies and prevent cross-site tracking.
• Mozilla Firefox: Settings, then Privacy and Security, where Enhanced Tracking Protection controls cookies and trackers.
• Microsoft Edge: Settings, then Cookies and site permissions.

Blocking all cookies may affect how some parts of websites work, such as remembering accessibility preferences. Blocking only third-party cookies usually has less effect on how this site works.

Protecting Yourself From Moving-Related Fraud

Scammers sometimes pose as moving companies or as staff of real companies. JM Moving will contact you from our business phone line, (615) 710-9990, and payment requests will match the company name on your estimate. If you receive a message asking you to pay a different name, to send gift cards, or to share passwords or bank login details, do not respond. Call us directly at our listed number to confirm whether the request is real.

When Your Move Involves Another Person’s Information

If you book a move for someone else, such as a parent, an employee or a family member, you may share their name, address and phone number with us so we can coordinate with them. Please let them know you have done so, and tell us who should be the main contact on move day.

Website Security

This website uses an encrypted HTTPS connection, shown by the padlock in your browser’s address bar, so information sent through the site’s forms travels in encrypted form. As with any website, no method of transmission is perfectly secure, so avoid sending highly sensitive information through web forms or email.

Updates to This Policy

As our website and services change, for example when we add a new booking feature or a new analytics tool, we may update this policy and the plain-language guide above. The updated version will be posted on this page. If you have questions about a change, or about how your information was used for a specific move, call us at (615) 710-9990. We answer 24 hours a day, 7 days a week, and we will explain it in plain terms.

If you are reading this page because you are about to book a move, the short version is this: we use your information to plan, price and complete your move, to keep records of the job and to improve our website. Tell us if you have any preferences about how we contact you.

Your Choices

You can choose not to submit a quote form and instead call us. You can ask us to stop sending you texts or emails about your move after it is complete. You can block analytics cookies in your browser and still use every page on this website. And you can ask us what information we hold about your move by calling (615) 710-9990. These choices are yours, and using them will not affect the quality of service you receive from JM Moving.