Smart Moving: Essential Tips for Choosing the Right Company
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Always verify licensing and insurance by asking for the company’s US DOT number (for interstate movers) or state license number. Check if these numbers are active on the Federal Motor Carrier Safety Administration (FMCSA) website. You can also check if these numbers are active on your state’s transportation department database.
Get at least three in-home estimates instead of online or phone quotes. Reputable companies will send an estimator to your home. They will assess the scope of work and provide a more accurate quote. This helps avoid surprise charges on moving day.
Read the fine print on valuation coverage and insurance options. Basic released value protection only covers $0.60 per pound per item. Consider full value protection for valuable items, or verify if your homeowner’s insurance provides coverage during moves.
Book well in advance during peak seasons (summer months and end/beginning of months). Top-rated companies often fill up 4-6 weeks ahead during these periods. Booking early also often results in better rates and more flexible scheduling options.
Be specific about challenging items like pianos, safes, or artwork. Get written confirmation that the company has experience and proper equipment for these items. Ask about special crating or handling procedures and associated costs upfront.
Create a detailed inventory list before getting quotes. Take photos of valuable items and note their condition. This helps with both accurate estimates and any potential claims. Share this list with the movers and keep a copy for yourself.
Ask about their claims process and timeline before hiring. Top companies will have a straightforward procedure and reasonable timeframe for handling damages. Get this information in writing and understand exactly who to contact if issues arise.
Confirm crew expectations and standards. Professional companies perform background checks on their crews, provide uniforms, and have clear protocols for handling fragile items. Ask about their training programs and how long their crews have been with the company.
Get explicit confirmation about pricing structure – hourly vs. flat rate, minimum charges, fuel surcharges, and potential extra fees for stairs, long carries, or bulky items. Understand how delays or changes to the move scope could affect your final cost.