To contact us at JM Moving, email contact@jmmoving.store, call 305-333-9130 Monday through Friday from 8 a.m. to 6 p.m. Eastern, use live chat on our website during business hours, or submit our online contact form. If you need reliable moving services or support for an upcoming relocation—whether you are an individual customer or a business—this page shows the fastest way to reach the right team for quotes, service requests, and moving questions.

JM Moving truck packed and padded for a Nashville move

We keep communication clear so you can get timely, personalized help before, during, or after your move. Along with standard customer support, we explain how to report service issues or suspected fraud, how hearing-impaired customers can connect through Relay Texas by dialing 711, and where to find additional online moving resources available 24/7 for checking services, confirming dates, or tracking support requests.

Whether you are comparing moving options, requesting a package, or trying to resolve a problem quickly, reaching JM Moving through the right channel helps keep your relocation smooth, transparent, and less stressful. Our team handles every stage of the move with care, from packing and loading to transportation and unpacking, and we are ready to help you choose services that fit your needs.

About Us

JM Moving has been proudly serving the Miami community for over a decade, specializing in residential and commercial relocations. Our team of experienced professionals is dedicated to providing reliable, efficient, and affordable moving services tailored to your unique needs. We use the latest equipment and techniques to ensure your belongings arrive safely and on time. Our commitment to customer satisfaction and attention to detail has earned us a reputation as one of Miami’s leading packers and movers.

Why Choose Us

Choosing JM Moving means choosing peace of mind. We offer personalized moving plans, transparent pricing with no hidden fees, and a responsive customer support team ready to assist you at every step. Our movers are fully licensed and insured, trained to handle all types of moves with care and professionalism. We prioritize clear communication and timely updates, making your relocation experience hassle-free. Whether you’re moving across town or across the state, JM Moving is your trusted partner for a seamless transition.

Contact Us

Need assistance? Have any queries, service requests, or other feedback? We’re here to assist you!

You can contact JM Moving today via:

  • Email: contact@jmmoving.store

  • Phone: 305-333-9130 (Available Monday to Friday, 8 a.m. to 6 p.m. Eastern, excluding federal holidays and weekends)

  • Live Chat: Available on our website during business days for immediate support

  • Contact Form: Complete our online form to submit your inquiry or request, and we will respond promptly.

Service Request

If you need to submit a service request, please use our contact form or call us directly during business days. Our team will prioritize your request and work diligently to address your moving needs efficiently. Whether it’s scheduling, special accommodations, or changes to your booking, we are committed to providing timely solutions on your behalf, and our moving FAQ resource can also help answer many common questions.

Federal Holidays

Please note that our office is closed on federal holidays. During these times, phone and live chat support will be unavailable, but you can still reach us via email or the contact form. We will respond to all inquiries as soon as possible once regular business hours resume.

Other Feedback

We value your feedback as it helps us improve our services. If you have suggestions, concerns, or compliments, please share them with us through any of our contact methods. Your message will be reviewed carefully, and we strive to respond within one business week.

Business Days

Our customer support team is available Monday through Friday, excluding federal holidays. During business days, you can reach us by phone, live chat, email, or our online contact form. We encourage you to connect with us during these times for the fastest response and assistance.

Our Commitment to You

At JM Moving, we prioritize your satisfaction and are dedicated to providing exceptional moving services. Whether you need help with your moving application, want to manage your booking, or have questions about eligibility or specific moving options, our team is ready to assist you.

Our office staff is trained to identify your unique moving needs and provide personalized solutions. We encourage customers to visit our website to learn more about our policies, available products, and services that can make your move smoother. You can also find helpful tools and resources to verify your moving dates, file any necessary paperwork, or petition for special accommodations.

Additional Customer Support Options

For urgent moving service requests or to report issues such as fraud or service disruptions, please call us directly at 305-333-9130 during business hours. We aim to respond to all inquiries within one business day. If you require documented written replies or need to track your support request, feel free to submit a help ticket via our contact form or email for comprehensive moving support.

JM Moving also offers real-time chat support during business days for quick answers to simple questions. For more complex concerns, our phone assistance connects you to live representatives ready to provide personalized help.

If you experience any issues with our online services or need to verify your moving details, please visit our status page or contact us to receive assistance with your moving services promptly.

Privacy and Security

To protect your identity and privacy, please do not send sensitive information such as social security numbers via email or chat. For identity verification or citizenship-related inquiries, we will guide you through secure channels.

Hearing Impaired Assistance

Customers with hearing loss or speech impairment can connect with us by dialing 711 to reach Relay Texas for assistance with your call.

Connect with Us on Social Media

Stay updated with the latest news, tips, and exclusive offers by following us on:

How to Reach JM Moving

The fastest way to reach us is by phone at (615) 710-9990. We answer 24 hours a day, 7 days a week, including nights, weekends and holidays. You can also call or text the same number to send photos or a short video of your home, or use the request form on this website. Our office is at 6430 Charlotte Pike, Suite 107, Nashville, TN 37209, in west Nashville.

What to include when you contact us

  • Your name and the best number to reach you.
  • The pickup and delivery addresses, including unit numbers and floor levels.
  • Your preferred move date and whether it is flexible.
  • The size of the home and anything heavy or fragile, such as a piano, safe, art or glass tables.
  • Stairs, elevators, long walks to the truck and where a 26-foot truck can park.
  • Any building or HOA rules, including elevator reservations and certificate of insurance requirements.
  • Whether you want packing, crating or storage.

The more of this we have, the faster we can give you a price you can rely on.

What happens after you contact us

We call or text you back, ask any questions we need answered, and for whole-home moves schedule a walkthrough in person or by video. For local moves, our rates are $250 per hour for two movers and a truck or $350 per hour for three movers and a truck, with no added charge for travel time, fuel, elevators or one flight of stairs. For whole-home and long-distance moves, we confirm a flat rate with you on a call after the walkthrough. There is no obligation, and we will not pressure you to book on the spot.

When to Call Us Right Away

Some situations cannot wait for an email reply. Call us directly if your mover cancelled or did not show up, if your closing or lease date just changed, if a building gave you a short elevator window, or if you need to move today or tonight. Short-notice and after-hours moves are part of our everyday work, and a phone call is the quickest way for us to check which crew and truck can reach you first.

Areas We Serve From Nashville

Our Nashville crews serve all of Davidson County and the surrounding area, including Belle Meade, Green Hills, Forest Hills, Oak Hill, West Meade, Sylvan Park, the Gulch, Midtown, downtown, Brentwood, Franklin, Bellevue, Hermitage, Madison, Donelson, Goodlettsville and Hendersonville, plus regional moves to Murfreesboro, Lebanon, Gallatin, Spring Hill and Columbia. We also have crews and trucks in Miami and Augusta, Georgia, and we run long-distance routes between Nashville and Miami, Augusta and Boston.

For Property Managers, Realtors and Businesses

If you manage a building, sell homes or run an office, you can contact us directly to set up moves for residents, clients or employees. We provide certificates of insurance with your building’s required wording, follow your move rules and work after hours when your building requires it. Give us one point of contact on your side, and we will keep that person updated from booking to the end of the move.

Contact FAQ

Can I call at night? Yes. Someone answers 24/7. Do you give quotes by phone? For smaller jobs, often yes; for whole homes, we prefer a quick video walkthrough so the price is accurate. Can I visit the office? Call ahead so someone is there to meet you, since our crews are often out on jobs. Can you send a certificate of insurance to my building? Yes, once we have the building’s requirements.

Getting a Price Without a Home Visit

Many customers prefer not to schedule an in-person visit, and for most homes a video walkthrough works just as well. When we arrange the call, start at the front door and walk the route the crew will take, then go room by room, opening closets and cabinets. Show the garage, attic, basement, patio and any storage unit. Point out what is not moving. Show heavy or fragile items up close. The call usually takes about as long as walking slowly through your home, and it lets us confirm a flat rate on the same call or shortly after.

For small jobs, such as a few pieces of furniture or a studio apartment, photos sent by text are often enough to recommend a crew size and give you the hourly price.

Contacting Us About an Existing Move

If you have already booked, call the same number to change your date, add items, add a stop or update building information. Changes made before move day keep your price accurate and your crew prepared. On move day, you will also have the crew leader’s contact for questions about arrival time or the route.

Contacting Us After Your Move

If you have a question about your invoice, need furniture moved again inside the new home, or want to report a problem, call us. We would rather hear about an issue directly and fix it than have it go unresolved. If your move went well, we would be grateful if you told other Nashville families about it in a review.

Contacting Our Miami and Augusta Crews

JM Moving also operates crews and trucks in Miami and Augusta, Georgia. For moves between Nashville and either city, call our Nashville number and we will coordinate both ends of the move. Long-distance flat rates start from $2,500 door to door, confirmed after a walkthrough.

Accessibility

If you have hearing, vision or mobility needs that affect how you would like to communicate with us or how your move should be planned, tell us when you contact us. We can text instead of call, send written details, and plan the move so that walkways, furniture placement and the first-night setup work for you.

Our Office Hours and Response

Our phone line is open 24 hours a day, every day of the year, because moving emergencies happen at all hours. When you leave a message or send a request through the website, we reply as quickly as possible, and a phone call is always the fastest route. For non-urgent questions, texting a few photos of the home along with your addresses and date gets you a useful answer quickly.

Planning a Move for Someone Else

Adult children often contact us to plan a move for a parent, and employers contact us for employees. Tell us who the main contact is on move day, how to reach them and who approves the price. We will keep everyone informed and make sure the person moving knows what to expect.

Directions and Parking

Our office is on Charlotte Pike in west Nashville, a short drive from I-40, Belle Meade, Sylvan Park and West Nashville. Because our crews are often out on jobs, please call before visiting so someone is available to meet you. For moves, there is no need to come to the office: walkthroughs happen at your home or by video, and everything else can be handled by phone or text.

Before You Call: A Quick Checklist

  • Know your move date or the range of dates that would work.
  • Have both addresses ready, including floor numbers.
  • Count the bedrooms and note any extra spaces such as a bonus room, office, garage or storage unit.
  • List any piano, safe, artwork, antiques or other specialty items.
  • Check whether either building requires an elevator reservation or certificate of insurance.

With these few details, our team can usually tell you on the first call how many movers we recommend, how the price will work and what dates are open.

Why Customers Call Us First

Customers tell us they call JM Moving because someone answers, the price is explained clearly, and the crew treats their home with care. We have been in the moving business for more than 23 years, and we built the company around those three things. Whatever your move looks like, from a single piece of furniture to a full estate or a long-distance relocation, we are ready to talk it through with you right now.

Moving Questions We Can Answer on the Phone

Not every call has to be a booking. We regularly answer questions such as how many movers a home needs, whether a sofa will fit a particular elevator, how to prepare a piano or safe, how to plan around a closing, or what a building’s certificate of insurance should say. If you are still deciding when or how to move, call us anyway. Good planning starts with good information, and we are glad to share what more than 23 years of moving has taught us.

Additional Resources

We also provide free consultations to help you create a moving plan that fits your schedule and budget. Our team can assist you in checking availability, selecting the right type of service, and accessing any special offers or opportunities.

Thank you for choosing JM Moving — your trusted moving partner. We look forward to assisting you with your next move!

Skip to content
Verified by MonsterInsights